TERMS AND CONDITIONS

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING AN ORDER FROM HELLO CHELSART, AND RETAIN A COPY OF THEM AND YOUR ORDER FOR FUTURE REFERENCE. BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.

 

Terms
The terms of sale set out here apply to goods supplied by Hello Chelsart, ordered from the Hello Chelsart website at www.hellochels.art. By continuing with a purchase it is deemed that you have read, understood and agree to these terms and conditions.

 

You must be 16 years of age or older to order from the website and by accepting these terms and conditions you are confirming this. Hello Chelsart reserves the right to change these Terms and Conditions without notice to you in relation to future sales. These terms do not create any rights to any parties other than the purchaser.

 

Orders and Prices
Hello Chelsart uses Paypal and Stripe as the online purchasing systems. Hello Chelsart accepts payment by any of the credit cards shown as acceptable on the website at the time of purchase.

 

All prices are shown in AUD dollars and are subject to GST and delivery charges unless otherwise stated. These charges where applicable will be added on confirmation of your address and payment details and prior to the order being placed during the payment process. All prices may be subject to change without notice. 

The description and price of goods will be shown on the website at the time you place your order. Every effort will be made to ensure that prices shown on the website are accurate at the time of purchase. If an error is discovered prior to the despatch of your order, Hello Chelsart will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.

When ordering online your order will be sent to Hello Chelsart through Paypal by email. You will also receive an email receipt to confirm Hello Chelsart has received your order. Should you not receive an email please contact Hello Chelsart by email at hellochelsart@gmail.com .

All goods are subject to availability. If on receipt of your order the goods are out of stock/already sold, Hello Chelsart will inform you and refund or re-credit you for any sum that has been paid by you for the unavailable goods. Hello Chelsart is under no obligation to accept any order.

 

Delivery
All delivery times quoted on the Hello Chelsart website are estimates based on availability, normal processing and delivery times. Hello Chelsart may deliver items from the same order separately but will charge for postage and packing as per the original order. Goods ordered will be delivered to the address given when the order was placed, subject to receipt of an order confirmation email.

All work will be sent to you by courier service. Hello Chelsart will endeavour to deliver purchased art within fourteen (14) days of receipt of payment unless otherwise stated on the website, or advised by email from the gallery at the time of purchase.

If there is no one available at the delivery address to accept delivery of couriered goods, you will be notified of an alternative delivery date or place to collect the goods. Hello Chelsart cannot accept responsibility for large goods that are returned to the post office and remain uncollected.

A signature will be required on delivery for couriered and special delivery purchases. Receipt of a signature at the delivery address for any order will act as proof that the order has been delivered to you.

Once the artwork is considered delivered, responsibility for the work, risk of damage or loss will pass to you and you shall be responsible for ensuring the work.

If Hello Chelsart is unable to deliver your order within fourteen (14) days, Hello Chelsart will inform you as soon as possible and you will be entitled to cancel the order and obtain a full refund that will be paid to the credit or debit card with which you originally paid for your order.

Hello Chelsart is not liable for any loss or damage suffered by you through any unavoidable delay in delivery of an order. Hello Chelsart is not liable for any damage which occurs to an order after a delivery has been made.

Ownership and Copyright
Once an artwork is in your possession you may not publish, resell, claim as your own or submit for publication or reproduction any image of an artwork to any third party including the internet for any purpose. Copyright belongs to the artist Chelsea Baker. Images of sold artwork may still be used by Hello Chelsart for any future use including but not limited to advertising, prints, patterns, books and other publications, social media and other web-based use.

 

Payment Security
Hello Chelsart uses Paypal and Stripe for online payments. Paypal and Stripe allows us to safely process your credit card payments and complete the financial transactions as securely as possible. For further information regarding Paypal’s secure systems please visit their website www.paypal.com.au

For further information regarding Stripe’s secure systems please visit their website www.stripe.com

Hello Chelsart is not liable for any unauthorised access to information supplied by you.

Privacy
Hello Chelsart does not disclose buyer’s information to third parties. Please see our privacy statement for further details below.

Returns
In cases of goods that are damaged or wrongly supplied please contact Hello Chelsart at hellochelsart@gmail.com. Hello Chelsart accepts no responsibility for goods damaged or lost in transit. Please see the returns policy for further information.

BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.

PRIVACY & SAFETY

At hellochels.art, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au Please read our privacy policy below carefully. 

Information collected

In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, billing address, shipping address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us. 

You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us to do so.

How your information is used

Personally Identifiable Information: We use the information we collect to deliver our services to you, including communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience. 

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt-out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect is aggregated and anonymized forms to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied and saved the information. 

Storage and security of your information

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. We do not process any payments directly through our website, so no Personal credit card information or financial details are viewed, accessed or stored by us or our servers. Paypal and Stripe payments are processed directly through these third party processing provider sites. You can view their privacy policies here:

Paypal privacy policy

Stripe privacy policy

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law. 

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic, provide social media sharing and linking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. 

You can view our detailed cookie policy here.

Sharing your information with third parties

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared. 

Disclosure of your information

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of hellochels.art, our customers or third parties. 

If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances. 

Links to other websites

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website. 

 

Policy updates

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

Contact us

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at hellochelsart@gmail.com and we will respond within 48 hours.

PAYMENT METHODS

Payment is accepted through PayPal and Stripe. If you don’t have an account, you can still pay using a debit or credit card.

We also accept payment through direct debit from Australian customers.

If your payment will be delayed for any reason, please get in touch as soon as possible.