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  • My artwork is damaged in transit, what do I do?"
    In the unlikely event your artwork is recieved damaged, follow the below steps: Step 1 – Within three (3) days of your artwork delivery date, please email and give me your order information. Step 2 - Save all original packaging. Step 3 - Take photos of damaged artwork and packaging (email these photos to Step 4 - I will contact you to discuss next steps.
  • Gift wrapping and packaging
    Artwork is normally shipped in a bubble mailer envelope, or cardbox box with apropriate , unless otherwise stated. Most artwork will be presented in tissue wrapping. Please contact me if you wish to arrange gift wrapping for an extra fee.
  • My artwork is missing, what do I do?
    If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation. I have tracking numbers available so I am able to track your package and I am notified when it is delivered to your address. Make sure to use a current address and not a PO box. If I am notified your packaged has been delivered to your nominated address, that is considered delivered, not lost. If this occurs you will need contact Australia Post directly. Framing takes 5-6 weeks so keep this in mind when ordering if you might not be at that location by the time it is delivered. **Please note that I don't consider a parcel 'lost' in the post until it has been a full 30 days by Australia Post.**
  • How long will it take to recieve my artwork?
    Every print is made to order so please allow at least 2 weeks for unframed prints (plus shipping time) and 3-4 weeks for framed prints (plus shipping time). Please note: if you are ordering over the Christmas Period these timeframes are extended as the printery I use closes over this period. If you are needing your artwork sooner, contact me on for expedited shipping.
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