Question 1

My artwork is damaged in transit, what do I do?"

Accepted Answer

In the unlikely event your artwork is recieved damaged, follow the below steps:

Step 1 – Within three (3) days of your artwork delivery date, please email hellochelsart@gmail.com and give me your order information.
Step 2 - Save all original packaging.
Step 3 - Take photos of damaged artwork and packaging (email these photos to hellochelsart@gmail.com)
Step 4 - I will contact you to discuss next steps.

Question 2

Gift wrapping and packaging

Accepted Answer

Artwork is normally shipped in a bubble mailer envelope, or cardbox box with apropriate , unless otherwise stated.

Most artwork will be presented in tissue wrapping. Please contact me if you wish to arrange gift wrapping for an extra fee.

Question 3

My artwork is missing, what do I do?

Accepted Answer

If your package does not turn up within the expected timeframe, please contact me and I will do my best to rectify the situation.
I have tracking numbers available so I am able to track your package and I am notified when it is delivered to your address. Make sure to use a current address and not a PO box. If I am notified your packaged has been delivered to your nominated address, that is considered delivered, not lost. If this occurs you will need contact Australia Post directly.

Framing takes 5-6 weeks so keep this in mind when ordering if you might not be at that location by the time it is delivered.

**Please note that I don't consider a parcel 'lost' in the post until it has been a full 30 days by Australia Post.**

Question 4

How long will it take to recieve my artwork?

Accepted Answer

Every print is made to order so please allow at least 2 weeks for unframed prints (plus shipping time) and 3-4 weeks for framed prints (plus shipping time).

Please note: if you are ordering over the Christmas Period these timeframes are extended as the printery I use closes over this period.
 
If you are needing your artwork sooner, contact me on hellochelsart@gmail.com for expedited shipping.

Hello Chelsart

Frequently asked questions

My artwork is damaged in transit, what do I do?"

Gift wrapping and packaging

My artwork is missing, what do I do?

How long will it take to recieve my artwork?